Privacy policy

At Industrial Refrigeration Parts Canada (IRPC), we understand the importance of your privacy and the trust you place in us when using our services. This Privacy Policy outlines our commitment to protecting your personal information and details how we collect, use, and safeguard your data when you interact with us.

1. Information We Collect

a) Personal Information: When you use our services, we collect information you provide directly to us. This may include:

• Name
• Email address
• Shipping address
• Billing address
• Payment information
• Phone number
• Company name (for business customers)
• Purchase history
• Communication preferences

b) Automatically Collected Information: We also gather certain information automatically when you visit our website or use our online services:

• IP address
• Device type
• Browser type and version
• Operating system
• Pages visited on our site
• Time and date of your visit
• Referring website
• Click-stream data

2. How We Use Your Information

At IRPC, we use your personal information to:

• Process and fulfill your orders for industrial refrigeration parts
• Communicate with you about your orders, inquiries, and account
• Provide customer support and technical assistance
• Improve our website functionality and user experience
• Analyze usage patterns to enhance our product offerings
• Send you marketing communications about our products and services (with your consent)
• Comply with legal obligations and enforce our terms of service

3. Information Sharing and Disclosure

IRPC values your privacy and does not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

a) Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you. These may include:

• Payment processors
• Shipping and logistics companies
• Customer support software providers
• Marketing and analytics platforms

All our service providers are contractually obligated to maintain the confidentiality and security of your personal information.

b) Legal Requirements: We may disclose your information if required by law, regulation, or legal process.

4. Data Security

IRPC implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data
• Regular security audits
• Employee training on data protection
• Limited access to personal information on a need-to-know basis

5. Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal information
• Opt-out of marketing communications
• Request a copy of your personal data we hold

To exercise these rights, please contact us using the information provided at the end of this policy.

6. Cookies and Similar Technologies

IRPC uses cookies and similar technologies to enhance your browsing experience and analyze website usage. You can manage your cookie preferences through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting a notice on our website or sending you an email.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Industrial Refrigeration Parts Canada (IRPC)
18 Rosslinn Rd.,
Cambridge, ON
N1S 3K1

Phone: 1-833-799-9229

Email: contact@irpc.ca

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Last updated: June 28th, 2024